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Report shows bank reform well underway

The Australian banking industry is being recommended to adopt intermediate milestones to demonstrate its momentum of working through a series of self-improvement initiatives in response to previous recognition of repeated poor customer service.

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Read more: ReportCode of Banking PracticeASICCommonwealth BankAssociationIan McPheeMatt ComynABAAustralian BankersAustralian Public Service CommissionerPhil KhouryStephen SedgwickSteven Munchenberg